FAQs

Do you accept returns?

Yes. If you wish to return your item, please notify us my emailing vapenotsmoke@dankvapes.co.uk, within 28 days in order to qualify for a full refund or exchange. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  

How do I know if you have received my order?

When you place an order you will receive a confirmation email containing your order number and confirming your ordered items.

If you have any queries please quote your order number when emailing us.

We will notify you via email when your order is dispatched and send you the tracking reference number.


How do you send out my order?

All orders are sent via Tracked International Delivery and packaged discreetly in a plain padded box. There are no labels on the outer packaging detailing what is in the box.


Do you only charge in Euros

Yes!


How long will my orders take to arrive?

Orders placed before 12:00 are dispatched the same day. Once dispatched, delivery times are 3-5 days.


I’ve found on of your products cheaper elsewhere?

We don’t believe you! :-)  Send us a link and we will refund you the difference.


Are my card details safe?

We use government standard 128 bit secure socket layer technology. We at no point ever see your card details!